Selecting an HVAC contractor is an important decision that you shouldn’t decide upon without doing some research to make certain you’re making the right choice.
First, find a contractor who will ask you about your wants and needs and then listen to you. With that information, they should be able to present up to four options from which you can pick.
When they schedule your installation, is it when you wish to have it done, or when they can fit you in? Will your contractor pull a permit on every job? Doing so will make certain that it meets all of your local codes.
HVAC system installation is not a do-it-yourself affair and a successful installation requires a contractor that is skilled in many areas, from load calculation to piping and a bunch of steps in between. You could get the best system, but if it’s installed incorrectly you may not get the best performance.
Here are a few other questions to help you make the best choice while finding your HVAC contractor.
Are They Certified?
NATE (North American Technician Excellence) is the largest nonprofit certification organization for HVAC technicians. Certified technicians have verified their knowledge in the HVAC industry by passing real-world and thorough tests created by a committee of industry professionals. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will give you peace of mind knowing your contractor has finished in-depth professional training.
Have you seen references or referrals?
A professional HVAC company should be able to provide you with a list of recent customers that you can refer to and tell you about the quality of their company’s work. Call their list of references and ask about their project and if they’d recommend the company.
There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to read the consumer ratings of an HVAC contractor and you’ll be shown any customer complaints against a company. The ACCA is a nonprofit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be dedicated to their trade and will be able to offer referrals for previous work.
Another way is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are normally the most valuable recommendations because they are coming from people you know. You’ll find out who to talk with and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors rely upon positive word-of-mouth, so if someone you trust recommends them it’s likely they’ll do great work for you too.
Have you verified they’re licensed and insured?
Not all states require licensure for heating and cooling contractors, but almost all of them do. It’s easy to search online to see if your state requires a license so you know whether or not to ask for one when getting quotes from a contractor. The reason many states require licenses is simply to keep you from using a company that uses less than qualified workers.
If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably better to look elsewhere to help get around any potential issues.
When do I bring up these questions?
The best time to ask questions and choose an HVAC contractor is right now, before something goes wrong with your system. Get your furnace looked at while it’s running as usual and set up your routine maintenance.
Your family’s health, comfort and safety is our business at Gopher Heating and Air Conditioning in Savage. Our HVAC pros would be happy to answer any and all of your questions. Call us at 952-373-0377. We look forward to becoming your partner in keeping your system running safely and efficiently.
